Order FAQ

Domestic Ordering / Shipping / Policies FAQ

How long will it take to process my order?

1-2 Business Days (Monday - Friday). Orders that are missing info (ie. billing address is wrong) and large money value orders may require extra-verification and will add to this processing time.

I ordered overnight shipping, can I expect my order the next day?

For overnight and 2nd day shipping please factor in processing time and the time of day you order when factoring your delivery date (ie. ordering late in the day). 

How long do the shipping methods take?

  • USPS Media Mail 2-8 business day transit + processing time
  • USPS Priority Mail 1-3 business day transit + processing time
  • UPS Ground 1-5 business day transit  + processing time
  • UPS 2nd Day Air 2 business day transit + processing time
  • UPS Next Day Air 1 business day transit + processing time
  • Note: Shipping time does not include weekends or holidays

How does Jep's Records ship its packages? 

99% of all orders are shipped in-house. All Vinyl is shipped in-house in vinyl specific mailers. Please note, you may receive multiple packages for the same order (ie. records in one package, clothing in another).

When do I receive my tracking number / how can I check order status?

Once your order has been shipped you will receive an email with tracking information. Depending on the size of your order you may receive multiple emails with different tracking numbers. If you have an account you can login and check the status of your order.

Can I have my order shipped to an address that is different than my billing address?

Yes. But you MUST give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Jep's Records does not ship any order without proper billing information.

Can I combine multiple orders?

NO - this causes delays, shipping errors, and credit card mischarges. Please make sure you have ordered everything you want before you complete your order.

Can I change my order or shipping address after it has been placed?

Usually, no. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping.

Do you have everything I'm ordering in stock?

In general, yes. Although our inventory is "live" on the site, occasionally item stock levels will change because of multiple shoppers buying the same item.